General Terms and Conditions
1. Scope
The following General Terms and Conditions apply to all orders placed through our online shop by consumers and traders.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A trader is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.
The following applies to traders: If the trader uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
2. Contracting party, conclusion of contract, correction options
The purchase contract is concluded with BOLK e-commerce GmbH.
The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially place our products in the shopping cart without obligation and may correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose during the ordering process. By clicking the order button, you submit a binding offer for the products contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been submitted.
We accept your offer within two days by
- sending an acceptance declaration in a separate email, or
- where applicable, having the payment transaction carried out by our service provider or the selected payment service provider. The time at which the payment transaction is carried out depends on the selected payment method (see “Payment”).
The alternative relevant to you depends on which of the events listed above occurs first.
3. Contract language, storage of the contract text
The language(s) available for the conclusion of the contract: German, English, French, Spanish, Italian
We store the contract text and send you the order data and our General Terms and Conditions in text form. You can view the contract text in your customer login.
4. Subject matter of the contract
4.1 Product description
Please note that the respective product description forms an essential part of the contract.
4.2 Product images
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you are unsure, please contact us:
Due to individual screen configurations (e.g. resolution and brightness), slight differences between the displayed and actual product colours are possible.
5. Delivery conditions
Delivery options
We ship the products to the delivery address specified during the ordering process.
In principle, you may collect your order from BOLK e-commerce GmbH, Rathausplatz 3, 52152 Simmerath, Germany during the following business hours: 9 a.m. - 4 p.m.
6. Payment
The following payment methods are generally available in our shop.
Advance payment
If you select advance payment, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
Cash payment on collection
You pay the invoice amount in cash when collecting the goods.
Credit card
You enter your credit card details during the ordering process.
Your card will be charged immediately after the order has been placed.
Amazon Pay
To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A., 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, authenticate yourself using your login details and confirm the payment instruction. The payment transaction will be carried out by Amazon Pay within one banking business day after the order has been placed.
Amazon Pay may offer registered Amazon Pay customers selected according to its own criteria additional payment methods in their customer account. However, we have no influence over whether these methods are offered; any additional individually offered payment methods concern your legal relationship with Amazon Pay. Further information can be found in your Amazon Pay account.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.
Purchase on account via Klarna
The invoice amount is due after the goods have been dispatched and the invoice has been received. Payment by invoice is available to consumers only.
Klarna may offer registered Klarna customers selected according to its own criteria additional payment methods in their customer account. However, we have no influence over whether these methods are offered; any additional individually offered payment methods concern your legal relationship with Klarna. Further information can be found in your Klarna account.
Credit card via Klarna
You enter your credit card details during the ordering process. Your card will be charged by Klarna immediately after the order has been placed. No address or credit check is carried out.
Direct debit via Klarna
You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the date on which your account will be debited (so-called prenotification). The account will be debited after the goods have been dispatched.
Instalment purchase via Klarna
You can pay the invoice amount in up to 36 monthly instalments. A down payment may be required for some orders. The due dates are determined by Klarna's payment schedule. The Klarna instalment purchase payment method is available to consumers only.
Klarna may offer registered Klarna customers selected according to its own criteria additional payment methods in their customer account (e.g. interest-free instalment plans). However, we have no influence over whether these methods are offered; any additional individually offered payment methods concern your legal relationship with Klarna. Further information can be found in your Klarna account
Pay now via Klarna
To pay the invoice amount using Klarna's Pay Now service, you must have a Klarna account and a bank account enabled for online banking, authenticate yourself accordingly and confirm the payment instruction. No credit check is carried out when using Pay Now. Your account will be debited immediately after the order has been placed. Further information is provided during the ordering process.
PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login details and confirm the payment instruction.
The payment transaction will be carried out by PayPal immediately after the order has been placed. Further information is provided during the ordering process.
PayPal may offer registered PayPal customers selected according to its own criteria additional payment methods in their customer account. However, we have no influence over whether these methods are offered; any additional individually offered payment methods concern your legal relationship with PayPal. Further information can be found in your PayPal account.
PayPal
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), we offer you the following payment options as PayPal Services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. Further information is provided with the respective payment option and during the ordering process.
7. Right of withdrawal
You have the statutory right of withdrawal as described in the cancellation policy.
8. Retention of title
The product remains our property until payment has been made in full.
The following additionally applies to traders: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from such resale, irrespective of whether the goods subject to retention of title are combined or mixed with a new item, up to the amount of the invoice, and we accept this assignment. You remain authorised to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. At your request, we shall release the securities to which we are entitled insofar as the realisable value of the securities exceeds the value of the outstanding claims by more than 10%.
9. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your statutory claims or their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or transport insurer.
The following applies to traders: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment.
10. Warranty and guarantees
Liability for defects
Unless expressly agreed otherwise below, the statutory law on liability for defects applies.
The following limitations and shortened time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty or fraudulent intent
- in the event of a breach of material contractual obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contracting party may regularly rely (cardinal obligations)
- within the scope of a guarantee promise, where agreed, or
- insofar as the scope of application of the Product Liability Act is applicable.
Restrictions applicable to traders
In relation to traders, only our own information and the manufacturer's product descriptions incorporated into the contract shall be deemed agreed characteristics of the goods; we assume no liability for public statements by the manufacturer or other advertising claims. For traders, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its customary manner of use and has caused the building to be defective.
The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected.
Notice for merchants
Among merchants, the duty to inspect and give notice of defects governed by Section 377 of the German Commercial Code (HGB) applies. If you fail to provide the notice required thereunder, the goods shall be deemed approved unless the defect was not detectable during the inspection. This does not apply if we have fraudulently concealed a defect.
Information for consumers
When purchasing goods the statutory warranty period has a minimum duration of two years. With regard to the statutory warranty for goods, please also note the harmonised notice pursuant to Implementing Regulation (EU) 2025/1960 (so-called warranty label).
Guarantees and customer service
Information on any additional guarantees that may apply and their exact terms can be found with the respective product and on special information pages in the online shop.
11. Liability
For claims based on damage caused by us, our legal representatives or vicarious agents, our liability is always unlimited
- in the event of injury to life, body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, where agreed, or
- insofar as the scope of application of the Product Liability Act is applicable.
In the event of a slightly negligent breach by us, our legal representatives or vicarious agents of material contractual obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contracting party may regularly rely (cardinal obligations), liability shall be limited in amount to the damage foreseeable at the time the contract was concluded and which must typically be expected to occur.
Otherwise, claims for damages are excluded.
12. Dispute resolution
For the settlement of disputes arising from a contractual relationship with a consumer, or concerning whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration body. The competent body is the Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/. We will participate in dispute resolution proceedings before this body.
13. Final provisions
If you are a trader, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, our registered office shall be the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you.
13. Cancellation policy
Right of withdrawal
You have the right to revoke this contract within thirty days without giving reasons. The withdrawal period shall be thirty days from the date on which you or a third party other than the carrier designated by you have taken or have taken possession of the last goods. To exercise your right of cancellation you must inform us BOLK e-commerce GmbH, Rathausplatz 3, D-52152 Simmerath, Tel: +49-(0)2473-92710-0, Fax: +49-(0)2473-92710-0, E-mail: info@timeshop24.de by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. You can also fill out and submit the model withdrawal form or another clear statement electronically via our website. Alternatively, you are welcome to revoke the purchase contract using the withdrawal button (text link) in the footer. If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than thirty days from the date we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within thirty days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of thirty days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods that is not necessary to inspect their condition, properties and functionality.
End of the revocation instruction
14. 30-day low-price guarantee
If, within a period of up to 30 days after placing the order, the buyer finds an identical product at a lower price from another German specialist retailer authorised by the brand owner (including all ancillary costs such as postage and packaging), and this product is immediately available from the retailer's stock, the customer is entitled to reimbursement of the price difference.
15. Information on battery disposal
In connection with the sale of batteries or the delivery of devices containing batteries, we are obliged to inform you of the following:
As an end user, you are legally obliged to return used batteries. After use, you may return used batteries that we carry or have carried as new batteries in our range free of charge to a municipal collection point, to a local retailer or to our dispatch warehouse (BOLK e-commerce GmbH, Rathausplatz 3, 52152 Simmerath).
The symbols shown on the batteries have the following meaning:
The crossed-out wheeled bin symbol means that the battery must not be disposed of with household waste.
The other symbols shown provide information about the chemical significance of the hazardous substances contained:
- Pb = battery contains more than 0.004 percent by mass lead
- Cd = battery contains more than 0.002 percent by mass
- Cadmium Hg = battery contains more than 0.0005 percent by mass mercury.
16. Final provisions
If you are a trader, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, our registered office shall be the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you.
