General Terms and Conditions

1. Scope of Application

The following General Terms and Conditions apply to all orders placed via our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, is acting in the course of its commercial or independent professional activity.

For businesses, the following applies: If the business uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.

2. Contractual Partner, Conclusion of Contract, Correction Options

The purchase contract is concluded with BOLK e-commerce GmbH. The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. By clicking the order button, you submit a binding offer for the products contained in the shopping cart. Confirmation of receipt of your order is sent by email immediately after the order is submitted. We accept your offer within two days by sending a declaration of acceptance in a separate email or, if applicable, by processing the payment transaction through our service provider or the selected payment service provider. The timing of the payment transaction depends on the selected payment method (see "Payment"). The relevant alternative for you depends on which of the listed events occurs first.

3. Contract Language, Contract Text Storage

The language(s) available for concluding the contract: German, English, French, Spanish, Italian

We store the contract text and send you the order details and our Terms and Conditions in text form. You can view the contract text in your customer login.

4. Subject matter of the contract

4.1 Product description

Please note that the respective product description is an essential part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features.

If you have any questions, please contact us:

Due to individual screen configurations (e.g., resolution and brightness), slight variations between the displayed and the actual product colors are possible.

5. Delivery conditions

Delivery options

We ship the products to the delivery address specified during the order process.

You have the option of picking up your order at BOLK e-commerce GmbH, Rathausplatz 3, 52152 Simmerath, Germany, during the following business hours: 9:00 AM - 4:00 PM

6. Payment

The following payment methods are available in our shop.

Prepayment
If you select prepayment, we will send you our bank details in a separate email and ship the goods after payment has been received.

Cash on pickup
You pay the invoice amount in cash when you pick up your order.

Credit Card
You will enter your credit card details during the order process. Your card will be charged immediately after placing your order.

Amazon Pay
To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A., 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed by Amazon Pay within one business day after you place your order.

Amazon Pay may offer registered Amazon Pay customers, selected according to its own criteria, additional payment options in their customer account. However, we have no influence on the offering of these options; any additional individually offered payment options will affect your legal relationship with Amazon Pay. You can find more information about this in your Amazon Pay account.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will find further information with the respective payment option and during the order process.

Purchase on account via Klarna
The invoice amount is due after shipment of the goods and receipt of the invoice. Payment by invoice can only be used by consumers.

Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment options in their customer account. However, we have no influence on the offering of these options; any additional individually offered payment options affect your legal relationship with Klarna. You can find further information in your Klarna account.

Credit card via Klarna
During the ordering process, you enter your credit card details. Your card will be charged by Klarna immediately after you place your order. No address or credit check is performed.

Direct Debit via Klarna
You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the debit date (so-called pre-notification). The debit will occur after the goods have been shipped.

Installment Purchase via Klarna
You can pay the invoice amount in up to 36 monthly installments. A deposit may be required for some orders. The due date depends on Klarna's payment plan. The installment purchase payment method via Klarna can only be used by consumers.

Klarna may offer registered Klarna customers selected according to its own criteria additional payment options in their customer account (e.g., interest-free installment plans). However, we have no influence on the offering of these options. Other individually offered payment methods affect your legal relationship with Klarna. You can find more information about this in your Klarna account.

Sofort/Sofortüberweisung via Klarna
To pay the invoice amount via Sofort/Sofortüberweisung via Klarna, you must have a Klarna account and a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. Klarna does not perform a credit check when paying via Sofortüberweisung. Your account will be debited immediately after placing your order. You will receive further information during the ordering process.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after you place your order. You will receive further information during the ordering process. PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods within their customer account. However, we have no influence on the offering of these methods; any further individually offered payment methods affect your legal relationship with PayPal. You can find more information about this in your PayPal account.

PayPal
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), we offer you the following payment options as PayPal Services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. You will find further information with the respective payment option and during the ordering process.

7. Right of Withdrawal

You have the statutory right of withdrawal as described in the cancellation policy.

8. Retention of Title

The product remains our property until full payment has been received.
For businesses, the following applies in addition: We retain title to the product until all claims arising from the ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from this resale – irrespective of whether the goods subject to retention of title are combined or mixed with other goods – up to the amount of the invoice, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport Damage

For consumers: If goods are delivered with obvious transport damage, please report such damage to the delivery person as soon as possible and contact us immediately. Failure to report damage or contact us will not affect your statutory rights and their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

For businesses: The risk of accidental loss or accidental damage passes to you as soon as we have handed the goods over to the freight forwarder, the carrier, or any other person or institution designated to carry out the shipment.

10. Warranty and Guarantees

10.1 Liability for Defects

Unless expressly agreed otherwise below, the statutory liability for defects applies.

The following limitations and reductions of time limits do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents

in the event of injury to life, body, or health
in the event of intentional or grossly negligent breach of duty as well as fraudulent intent
in the event of breach of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely (cardinal obligations)
within the scope of a guarantee promise, if agreed, or
to the extent that the scope of application of the Product Liability Act is applicable.

Restrictions towards Businesses

Towards Businesses Only our own specifications and the manufacturer's product descriptions incorporated into the contract constitute an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising claims. For businesses, the limitation period for claims based on defects in newly manufactured goods is one year from the transfer of risk. The preceding sentence does not apply to goods that, according to their customary use, have been used in a building and have caused its defectiveness. The statutory limitation periods for the right of recourse under Section 445a of the German Civil Code (BGB) remain unaffected.

Note to Merchants

Merchants are subject to the duty to inspect and give notice of defects as stipulated in Section 377 of the German Commercial Code (HGB). If you fail to give notice as required therein, the goods are deemed approved, unless the defect was not discoverable upon inspection. This does not apply if we have fraudulently concealed a defect.

10.2 Warranties and Customer Service

Information on any applicable additional warranties and their exact terms and conditions can be found with the product and on dedicated information pages in the online shop.

11. Liability

We are always liable without limitation for claims arising from damages caused by us, our legal representatives, or vicarious agents

in the event of injury to life, body, or health,
in the event of intentional or grossly negligent breach of duty,
in the event of a guarantee promise, insofar as agreed, or
insofar as the scope of application of the Product Liability Act is applicable.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on the part of us, our legal representatives, or vicarious agents, our liability is limited to the amount of the foreseeable damage that typically arises at the time of conclusion of the contract.
Otherwise, claims for damages are excluded.

12. Dispute Resolution

To resolve disputes arising from a contractual relationship with a consumer, or regarding whether such a contractual relationship even exists, we are obligated to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Federal Universal Arbitration Board at the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/. We will participate in dispute resolution proceedings before this body.

13. Cancellation Policy

Right of withdrawal

You have the right to revoke this contract within thirty days without giving reasons. The withdrawal period shall be thirty days from the date on which you or a third party other than the carrier designated by you have taken or have taken possession of the last goods. To exercise your right of cancellation you must inform us BOLK e-commerce GmbH, Rathausplatz 3, D-52152 Simmerath, Tel: +49-(0)2473-92710-0, Fax: +49-(0)2473-92710-0, E-mail: info@timeshop24.de by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. You may also electronically complete and submit the sample withdrawal form or other unambiguous statement on our web site https://www.timeshop24.co.uk/revocation/index If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than thirty days from the date we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within thirty days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of thirty days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods that is not necessary to inspect their condition, properties and functionality.

End of the revocation instruction

14. 30-Day Low Price Guarantee

If the buyer finds an identical product at a lower price (including all additional costs such as postage and packaging) from another authorized German retailer of the brand owner within 30 days of placing the order, and this product is immediately available from the retailer's stock, the customer is entitled to a refund of the price difference.

15. Information on Battery Disposal

In connection with the sale of batteries or the supply of devices containing batteries, we are obligated to inform you of the following: As an end user, you are legally obligated to return used batteries. You can return used batteries that we carry or have carried as new batteries in our product range free of charge after use to a municipal collection point, to a local retailer, or to our warehouse (BOLK e-commerce GmbH, Rathausplatz 3, 52152 Simmerath).

The symbols shown on the batteries have the following meaning:
The crossed-out trash can symbol means that the battery must not be disposed of with household waste.
The other symbols shown indicate the chemical meaning of the hazardous substances contained in the battery.

Pb = Battery contains more than 0.004% lead by mass
Cd = Battery contains more than 0.002% cadmium by mass
Cadmium Hg = Battery contains more than 0.0005% mercury by mass.

16. Final Provisions

If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant as defined by the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.